Guest Relations Officer - Premium Hospitality Career at PT Polyland Group Indonesia

Join PT Polyland Group Indonesia as a Guest Relations Officer and become the face of exceptional customer service in the dynamic hospitality industry. This role is perfect for passionate professionals who thrive in creating memorable guest experiences through warm and attentive service. In this role, you'll interact with guests daily, ensuring their stay is comfortable and enjoyable. PT Polyland Group Indonesia is a leading player in the hospitality sector, known for its commitment to excellence and guest satisfaction. Located in Jakarta Barat, our hotel offers a unique blend of luxury and comfort, making it an ideal place to deliver outstanding service.

As a Guest Relations Officer, you'll be responsible for greeting guests upon arrival, providing information about the hotel's amenities and services, and addressing any concerns or requests they may have. You'll also play a crucial role in maintaining the hotel's reputation for exceptional service. With your strong communication skills and dedication to guest satisfaction, you'll help create a welcoming environment that leaves a lasting impression on every guest.

📋 Tanggung Jawab Pekerjaan

• Greet and welcome guests upon arrival, ensuring a warm and friendly atmosphere.
• Provide information about the hotel's amenities, services, and local attractions.
• Address and resolve guest concerns or requests in a timely and professional manner.
• Assist with check-in and check-out processes, ensuring accuracy and efficiency.
• Collaborate with other departments to ensure a seamless guest experience.
• Maintain the hotel's reputation for exceptional service through consistent and high-quality interactions.
• Contribute to the hotel's marketing efforts by promoting special offers and events.
• Participate in training programs to enhance your skills and knowledge in guest relations.

🎓 Kualifikasi & Syarat

• Minimum of 2 years of experience in guest relations or a related field.
• Proven track record of exceptional customer service skills.
• Excellent communication and interpersonal skills.
• Fluency in English and Bahasa Indonesia.
• Ability to work in a fast-paced and dynamic environment.
• Strong problem-solving and decision-making skills.
• Knowledge of hotel management systems and guest relations software.
• Ability to handle multiple tasks and prioritize effectively.

🛠️ Keahlian

Lowongan Terkait