Customer Care Specialist - Premium Client Support (Bali-Based)

Join Full Potential BPO Inc. as a Customer Care Specialist in the heart of Bali and become part of a mission-driven team that values Grace, Respect, Care, Humility, and Personal Connection. Our mission is to create an environment where both employees and customers feel valued and understood. In this role, you'll be the voice of our premium clients, ensuring their needs are met with the highest level of service and attention to detail.

As a Customer Care Specialist, you'll daily engage with our premium clients, handling their inquiries, complaints, and feedback with a focus on resolving issues quickly and efficiently. You'll use tools like CRM systems, email platforms, and call centers to manage client interactions seamlessly. This is a fantastic opportunity to grow your career in customer service while enjoying Bali's vibrant culture and lifestyle.

📋 Tanggung Jawab Pekerjaan

Key Responsibilities:

• Provide exceptional customer service to premium clients, ensuring their needs are met with prompt and effective solutions.
• Handle inquiries, complaints, and feedback from clients, using active listening and problem-solving skills to resolve issues.
• Manage client interactions through various channels, including phone, email, and live chat, ensuring a consistent and high-quality experience.
• Use CRM systems and other relevant tools to track and manage client interactions, ensuring follow-ups are completed on time.
• Collaborate with the team to improve customer service processes and ensure compliance with company policies and procedures.
• Monitor and analyze customer feedback to identify trends and areas for improvement in service delivery.
• Maintain a high level of professionalism and adherence to company values in all interactions with clients.
• Stay updated with industry trends and best practices in customer service to continuously improve your skills and knowledge.

🎓 Kualifikasi & Syarat

Kualifikasi & Syarat:

• Bachelor's degree in Business Administration, Communications, or a related field.
• Minimum 2 years of experience in customer service, preferably in a BPO or similar environment.
• Strong communication skills, both verbal and written, with the ability to handle difficult conversations professionally.
• Proficient in using CRM systems, email platforms, and other relevant customer service tools.
• Experience with handling premium or high-value clients is a plus.
• Ability to work in a fast-paced environment and meet tight deadlines.
• Fluent in English, both spoken and written, with good knowledge of Indonesian.
• Understanding of and experience with customer service best practices and industry standards.

🛠️ Keahlian

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